Oak Worktops
Home Delivery Terms & Conditions Gallery Contact Us

Wood Worktops

3. DELIVERY

3.1 Delivery charges

Normal delivery charges are per delivery for any number of items.

  • England and Wales - £25.00
  • South Scotland - £50.00
  • Central Scotland - £65.00
  • North Scotland/Highlands - Subject to confirmation before order is placed
  • Upstands - £15 (any number of Upstands)
  • Small Item Delivery Charge - £15.00 = 1 x 1m or 2 x 1m Worktops or 1 x 2m Worktop

FREE delivery for orders totalling £500 or more - except Scotland, you will be notified of the delivery charges before payment is processed to finalise your order.

* Please see homepage for details of any offers on delivery charges

3.2 Delivery times

We will advise you at the time of order of approximate delivery lead-times and stock availability. Our general guidelines are that delivery will happen within 2-5 working days of placing your order but these lead times could vary if your order requires bespoke cutting service, oiling etc.
Our delivery service includes a courtesy call the day before your delivery is due and if necessary a courtesy call from the driver on the day.
It is very important that we speak to you prior to delivery in order to confirm the arrangements therefore providing your best contact number is essential.

3.3 Worktop deliveries are made by one man only

Due to insurance guidelines and health and safety regulations all deliveries are made to the nearest ground floor access point. The customer agrees to ensure that someone competent and able bodied will be available to help with the unloading of the goods as these can be extremely heavy; it is the responsibility of the customer to ensure the designated helper is fit / suitably strong to help with the delivery. Special requests can occasionally be accommodated, please contact us to request further information.
As deliveries can be made by a large van, it is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width limit or any other restrictions apply please inform us at the time of order.

3.4 Missed Deliveries

If a courier/driver arrives at your address and is unable to deliver on the arranged delivery date because you are not there or you do not have the help required to off load the stock, you will be liable for the re-delivery charge.

3.5 Reporting Damages

Every effort is made to ensure that your goods are delivered in perfect condition. Please inspect your goods immediately upon delivery in the presence of the delivery driver. Any missing or damaged items should be reported to us within 48h hours and the goods should be signed for as "damaged" or "missing" on the delivery note. Goods refused on delivery that are found to be undamaged on return to us will incur a return charge.

3.6 Delayed Deliveries

No liability can be accepted for costs or losses caused by delayed deliveries. Although we always aim to deliver the goods within the agreed time frame occasionally due to matters out of our control deliveries could take slightly longer than anticipated. In such circumstances you will always be kept informed of the progress of your delivery and we guarantee that delivery will always happen within an acceptable time limit. However we strongly advise all clients against booking of tradesmen for installations or removing existing fixtures and fittings until goods have been received in a satisfactory condition. Our team is always available to answer any questions related to deliveries and update you on the status of your order.

3.7 After Delivery

Wood is a natural product that can be affected by heat and humidity. In order to avoid bowing or warping of the worktops please read our Storage Guide below. We strongly advise you to read our 2 guides on our "Worktop Care and Maintenance" page where you will find further advice and some very useful tips on worktop aftercare.

IMPORTANT

Storage:
We recommend that all worktops are oiled immediately upon receipt. Installation should be carried out as soon as possible after delivery. However if storage is necessary the worktops must be laid flat and fully supported in their original packaging.

They must be stored indoors (not in garages or outbuildings), away from extreme heat (radiators etc) and far away from any recently plastered areas. Do not store worktops vertically or on edges.

Your worktops are dispatched in sound condition and appropriate packaging it is your responsibility to store and maintain worktops correctly.

If you have any queries regarding delivery please contact us on sales@woodworktops.com before placing your order online.

Site Menu

Wood Worktops Ltd © 2009 ~ Site Map